Sorry to hear you had a less-than-super experience …
Thanks again for taking time from your busy day to take our survey. The feedback we received from you is absolutely crucial to us.
Given your response, we can see that your experience wasn’t up to par as far as what you expected or as far as what we expect from our team on a daily basis. With your permission, we would like to call you in the next day or two (at your convenience) so we can get to the bottom of your displeasure to help ensure that it will never happen again in our shop.
Or, if you prefer, please call the shop at (206) 526-1069 when you have a free moment. We will make ourselves available to you whenever you call. We want to hear from you to determine if there’s anything we can do to make right whatever you believe went wrong with the goal of re-gaining your faith and trust in the services that we provide here.
We truly value each and every customer, so if there’s something we can do for you, we will be delighted. Let’s clear the air and fix what’s wrong. For that to happen, we will treasure your candor. We look forward to talking with you soon!
Chuck’s Auto Repair