surprising based on age of car. They texted a detailed quote then called me to go over each item. No pressure on me to approve any or all the work. Because of scope of repairs, could not be completed same day. But work was done within time frame provided. One part cost slightly more than estimated only because they had to get from the dealer(again due to age of car)although they did try other options first. This was discussed before proceeding. I was very satisfied with the communication and professionalism.